Returns & Exchanges

At MTB Hopper, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any unused item in its original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order containing the items you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original boxes, ensuring all components and manuals are included, and clearly mark the RMA number on the outside of the carton.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or arrange for a pickup.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.