Frequently Asked Questions

Everything you need to know about your MTB Hopper experience.

What shipping methods do you offer?

We provide standard and expedited shipping options across the globe. Delivery times typically range from 3 to 7 business days depending on your location and selected service.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your ramps and accessories covered by a warranty?

Yes, all MTB Hopper products come with a 2-year limited warranty against manufacturing defects to ensure you can ride with total peace of mind.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer assembly guides for your products?

Every product includes a printed assembly manual. Additionally, you can find step-by-step video tutorials on our website and official YouTube channel.